Running an IT service management review site costs money. Hosting, platform subscriptions, ITSM licenses, the occasional helpdesk solution that turns out to be spectacularly underwhelming. We fund IT Service Tools through affiliate programmes, which means we may earn a commission when you click through our links and purchase a product we have reviewed. This page exists because you deserve to know how that works.
How Affiliate Links Work
When we link to an IT service tool, that link often contains a tracking code. If you click through and eventually subscribe, the vendor pays us a small commission. The price you pay remains exactly the same; the commission comes from the vendor’s marketing budget, not your budget. We participate in multiple affiliate programmes across the ITSM, helpdesk, remote support, and ticketing space.
Editorial Independence
Affiliate relationships do not influence our reviews. We do not accept payment for rankings, and we do not adjust our assessments based on commission rates. When an ITSM platform disappoints in real-world ticket routing benchmarks, we say so. When pricing structures punish growth or support quality declines after an acquisition, we document it. A positive review that sends you toward an IT service tool that cannot handle your team’s workflow would undermine the only thing that makes this enterprise worthwhile, and in IT infrastructure, bad recommendations have consequences that go well beyond wasted budget.
FTC Compliance
In accordance with Federal Trade Commission guidelines, we disclose that IT Service Tools receives compensation through affiliate partnerships. Our recommendations reflect genuine assessment, not commercial arrangements.
Questions about our affiliate relationships? Reach us at [email protected]