Every week brings a familiar sort of email. Subject lines promising “partnership opportunities” and “thought leadership collaboration.” Offers to place sponsored articles, exchange links, or feature IT service tools in return for payment. We understand why they arrive; this is how much of the internet operates. But IT Service Tools does not work this way.
We Do Not Accept Advertising
We do not publish sponsored posts, advertorials, or paid placements of any kind. We do not sell links. We do not accept payment in exchange for coverage, favourable or otherwise. When ITSM vendors appear in our reviews and comparisons, they appear because we chose to include them based on editorial merit and relevance to IT professionals.
How We Work With Vendors
If your product falls within the IT service management, helpdesk, remote support, or ticketing space we cover, we will find you. We initiate contact when we need clarification on pricing, access to features for testing, or responses to specific questions that arise during our research. This is how editorial independence works: we decide what to cover, we decide what to say, and the content remains ours.
Why This Policy Exists
Trust is the only currency that matters in IT service management journalism. CIOs, service desk managers, and IT teams rely on our assessments to make decisions that affect their infrastructure, their support workflows, and their ability to keep operations running. The moment commercial considerations enter the editorial process, that trust evaporates. We would rather keep the lights on through affiliate commissions on products we genuinely recommend than compromise the integrity of a single review.
Questions about this policy? Reach us at [email protected]